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Practical Problem Solving and Quality Improvement


Thursday, October 26, 2017


8:30 am - 4:30 pm


CCSU Main Campus, 1615 Stanley Street, New Britain, CT


David Stec





Course Description

Audience:  Mid-level Managers; Supervisors; Process Improvement Practitioners; Staff


Course Description:

This workshop teaches participants an effective and robust process for problem-solving including:  understanding the current condition, performing root cause analysis, developing & testing countermeasures, and formulating the expected state.  The "scientific method" is at the heart of problem solving and this workshop teaches participants how to use and apply this method to various problems/process issues at multiple levels within the organization.  Also included are the "Basic Seven" tools of quality improvement to be used in improvement activity.


Course Objectives:

  • • To present a formalized method for problem solving utilizing the scientific method.
  • • To provide a “template” for applying the problem solving methodology.
  • • To present and practice the application of each of the “Basic Seven” quality improvement tools.


Course Topics:

The workshop will include in-class exercises, case studies and practice with the problem solving methodology & quality tools.  Topics covered during the workshop include:


  • • Scientific Method (Plan – Do – Check – Act) of Process Improvement
  • • 8 Step Problem Solving Process
  • • Basic Seven Quality Tools (Checksheets; Histograms; Pareto Charts; Process Flowcharts; Scatter Diagrams; Cause & Effect Diagrams; Run Charts)


Instructor Information

David Stec

David’s professional career includes 26 years experience in manufacturing and healthcare complemented with 16 years of teaching experience at Central Connecticut State University (CCSU) and Rensselaer Polytechnic Institute (RPI) where he teaches graduate and undergraduate courses in Operations Management, Lean Systems, Six Sigma, Project Management, Technology Management, and Systems Modeling.  He is also the instructor for the Lean Enterprise Certificate Program at the CCSU Institute of Technology & Business Development.  He is the founder and principal of Vizibility LLC, a management consulting firm, focused on strategic planning, operations strategy & management, and Lean/Toyota Production System implementations in manufacturing and service industries.   David has held Director-level positions in Operations,  Process Improvement, and Supply Management for Yale/Northeast Medical Group, Hartford HealthCare Medical Group, Clinical Laboratory Partners, and United Technologies Pratt & Whitney where he was mentored by sensei from Shingijutsu Consulting Ltd. in lean manufacturing practices.  He is co-author of the Shingo-prize winning book, Better Thinking, Better Results, and has (8) peer-reviewed publications.  David has a MBA & MSME from the Massachusetts Institute of Technology, a MS in Management from Rensselaer Polytechnic Institute, and a BSME from Worcester Polytechnic Institute. 

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