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Technology and Workforce Development

Human Resources

Business & Essential Skills

Customized Training


21st Century Leadership

This three-day course will provide new and experienced supervisors and managers the skills to succeed.  Topics will include coaching, motivation, goal setting, communication, interviewing skills, performance reviews, team development, managing conflict, and time management to name a few.


Leading the Organization

Developing a Flexible Management Style

Promoting Accountability and Mature Behavior

Human Motivation and Style   

Leadership ‘Presence’ and Interpersonal Skill Development


Developing Behavior Style Flexibility (DISC Instrument)

Interpersonal Competency

Improving Communication Style

Communication Style Analysis

Discussing Ideas Without Intimidating

Interviewing and Selection Skills

Organizational Communication

Personal and Professional Goal-Setting         

Setting Expectations to Enable Performance


Involvement in Planning and Organizing

Orientation and Training in Your Organization

Objective-Setting and Delegation to Develop Front Line Leaders

Performance Review        


Managing and Improving Performance

Leadership Performance Cycle

Shifting from Manager to Coach

Coaching Skills to Improve Supervisor Performance

Organizational Change

Change Strategies

Communicating For Organizational Change

Influencing for Win / Win Outcomes

Communication Planning

Improving Customer Responsiveness

Developing Your Organization / Promoting Teamwork

Organizational Culture Change

Decision-Making for Involvement (Consensus Technique)

Assessing Team effectiveness

Team Development

Meeting Management Skills

Managing Conflict

Process Improvement

Personal Organization Strategies and Time Management

Who Should Enroll

If you are a new manager or supervisor, or an existing manager looking to brush up on your skills you will benefit from this course.


I honestly thought every topic was very usefu, and took something away from each one.  Good Balance on all topics.  Mike was a great instructor, very knowledgeable.  Fall, 2019

For me the most useful aspect of this course were the different leadership styles and communication.  Great instructor, your personal stories are very helpful to understand the subject at the moment and keep the class very interesting.  Thank you!  Fall, 2019

Improved my leadership skills  Spring, 2019



CCSU Downtown Campus, 185 Main Street, New Britain, CT 06051

Schedule, Costs & Contact

Dates:  TBD



Contact: Christa Sterling;; 860-832-2277

If you are a CT manufacturing company with less than 2,000 employees, not receiving other funding, you may qualify for 50% funding by the CT Dept. of Labor for eligible classes.  Complete the DOL Form and email to for approval prior to registering.


Mike Schulde

For over 10 years Mike Schulde has been a Central Connecticut State University Instructor focusing on Leadership/Management Topics. Additionally, Mike is principal of Quality Leadership Network, which helps clients achieve their performance objectives through leadership development, process improvement, teamwork, and customer focus. With expertise in management, team, and organizational development, Mike has consulted, and provided training and development services for 25 years to organizations in industry, service, government, and non-profit sectors. Mike holds a Master’s degree in Organizational Behavior, and teaches management, business policy, and other courses as an adjunct professor at several colleges and universities.