Office of Continuing Education

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Classroom Option

Monday – Wednesday
June 14 – 16
8:30 am – 4:30 pm
Lunch is included



Christa Sterling

21st Century Leadership

DOL Funding

This 3 day course will provide new and experienced supervisors and managers the skills to succeed. Topics will include coaching, motivation, goal setting, communication, interviewing skills, performance reviews, team development, managing conflict, and time management to name a few.



21st Century Leadership

Leading the Organization
• Developing a Flexible Management Style
• Promoting Accountability and Mature Behavior
• Human Motivation and Style

Leadership ‘Presence’ and Interpersonal Skill Development
• Developing Behavior Style Flexibility (DISC Instrument)
• Interpersonal Competency
• Improving Communication Style
• Communication Style Analysis
• Discussing Ideas Without Intimidating
• Interviewing and Selection Skills
• Organizational Communication
• Personal and Professional Goal-Setting

Setting Expectations to Enable Performance
• Involvement in Planning and Organizing
• Orientation and Training in Your Organization
• Objective-Setting and Delegation to Develop Front Line Leaders
• Performance Review

Managing and Improving Performance
• Leadership Performance Cycle
• Shifting from Manager to Coach
• Coaching Skills to Improve Supervisor Performance
• Organizational Change
• Change Strategies
• Communicating For Organizational Change
• Influencing for Win / Win Outcomes
• Communication Planning
• Improving Customer Responsiveness

Developing Your Organization / Promoting Teamwork
• Organizational Culture Change
• Decision-Making for Involvement (Consensus Technique)
• Assessing Team effectiveness
• Team Development
• Meeting Management Skills
• Managing Conflict
• Process Improvement
• Personal Organization Strategies and Time Management

Who Should Enroll

Employees intending to be supervisors. A minimum of three – five years of work experience would be ideal.


Mr. Mike Schulde

For over 10 years Mike Schulde has been a Central Connecticut State University Instructor focusing on Leadership/Management Topics. Additionally, Mike is principal of Quality Leadership Network, which helps clients achieve their performance objectives through leadership development, process improvement, teamwork, and customer focus. With expertise in management, team, and organizational development, Mike has consulted, and provided training and development services for 25 years to organizations in industry, service, government, and non-profit sectors. Mike holds a Master’s degree in Organizational Behavior, and teaches management, business policy, and other courses as an adjunct professor at several colleges and universities.


Central Connecticut State University
185 Main Street
New Britain, CT 06051
Room: TBD