Office of Continuing Education

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Classroom Option

November 7
8:30 am – 4:30 pm

Lunch is included



Judy Ratcliffe

Conflict Management

This one-day course is for individuals who need to learn to effectively resolve conflict as part of their work role.



This course is for individuals who need to effectively resolve conflict as part of their work role. It reviews why conflicts occur, the conflict cycle and causes of conflict. Participants identify typical conflicts that they face at work and consider approaches to address or resolve the situations.

Who Should Enroll

Employees needing to learn how to effectively deal with conflict at work. New managers or supervisors would benefit from this class.


Ms. Gina Ohanesian

Gina Ohanesian, founder of Performance Alternatives, has been a leadership and business partner to organizations since 1986. With a broad background in organizational and leadership development, Gina has served a variety of clients domestically and internationally and has demonstrated expertise Organization Effectiveness, Executive Coaching and Business Consulting, Strategic Facilitation and Team Building, and Leadership and Employee Development.


Central Connecticut State University
1615 Stanley Street
New Britain, CT 06053
Elihu Burritt Library
Room: 30204


I enjoyed the style used to present the material, it was very engaging. Fall, 2022