Office of Continuing Education

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Classroom Option

May 15
8:30 am – 4:00 pm

Lunch included



Judy Ratcliffe

Conflict Management

This one-day course is for individuals who need to learn to effectively resolve conflict as part of their work role.



This course is for individuals who want to effectively resolve conflict as part of their role. It reviews why conflicts occur, the conflict cycle and causes. Participants identify typical conflicts that they face at work and learn approaches to address or resolve the situations. They also complete a self-assessment, the Thomas-Kilmann Conflict Mode Instrument (TKI) to learn their preferred conflict-handling mode or style.

Who Should Enroll

Employees needing to learn how to effectively deal with conflict at work. New managers or supervisors would benefit from this class.


Ms. Gina Ohanesian

Gina Ohanesian, founder of Performance Alternatives, has been a leadership and business partner to organizations since 1986. With a broad background in organizational and leadership development, Gina has served a variety of clients domestically and internationally and has demonstrated expertise Organization Effectiveness, Executive Coaching and Business Consulting, Strategic Facilitation and Team Building, and Leadership and Employee Development.


Central Connecticut State University
1615 Stanley Street
New Britain, CT 06053
Elihu Burritt Library
Room: 30204


This was an incredible course that will improve skills for any professional looking to up their game! Fall, 2023

I would absolutely recommend this course to anyone who professionally navigates difficult situations. Fall, 2023

Instructor was super knowledgeable and engaging! Fall, 2023

This class was entertaining, educational, and insightful. I can’t wait to put what I’ve learned to use! Fall, 2023

Great instructor, great material- All very useful! Fall, 2023

I enjoyed the training. It was a nice balance of learning and activities. Spring, 2023

Helped by using real-life live role playing. Spring, 2023

I enjoyed the style used to present the material, it was very engaging. Fall, 2022