Office of Continuing Education

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Classroom Option

Wednesday & Thursday
October 4 & 5
8:30 am – 4:30 pm

Lunch Included.



Judy Ratcliffe

Tools for Effective Leadership

This program provides participants with the knowledge and tools required for leading self, individuals and groups to work effectively.



Learning Objectives:

This course supports participant’s ability to:

  1. Describe aspects of leadership and management
  2. Assess their own leadership style and approaches
  3. Delegate and communicate expectations
  4. Establish and maintain trust through effective communication
  5. Provide guidance via feedback and coaching


Leading Former Peers

Management and Leadership Traits

Situational Leadership and Delegating Skills

Behavioral Self-Assessment: Start, Stop, Continue

Personal Action Planning

Performance Management

Setting Goals and Expectations

Coaching and Feedback Skills

Effective Communication: Questioning and Listening skills

Personal Action Planning

Who Should Enroll

Employees intending to be supervisors. A minimum of three – five years of work experience would be ideal.


Ms. Gina Ohanesian

Gina Ohanesian, founder of Performance Alternatives, has been a leadership and business partner to organizations since 1986. With a broad background in organizational and leadership development, Gina has served a variety of clients domestically and internationally and has demonstrated expertise Organization Effectiveness, Executive Coaching and Business Consulting, Strategic Facilitation and Team Building, and Leadership and Employee Development.


Central Connecticut State University
1615 Stanley Street
New Britain, CT 06053
Elihu Burritt Library
Room 30204


I enjoyed the style used to present the material, it was very engaging. Fall, 2022

I’ve taken a few leadership courses and this was by far the most engaging and effective. Fall, 2022

The topics were great. Fall, 2022

It was a good balance of instruction and application. Fall, 2022

This class helped me expand my knowledge of leadership as well as made me think deeper about my leadership methods and ways I present myself as a leader of others. Fall, 2022

Excellent Insights. Fall, 2022

Excellent course, will help redefine your thoughts and approach as a leader. -Mike, Spring 2023

This class made me think about how I interact with my fellow associates and how I can improve those interactions for the better. -Peter, Spring 2023

Genuinely enjoyable, engaging and effective. -Brayan, Spring 2023

Great environment, useful examples of real life experiences and an instructor who was fun and easy to understand. – Spring, 2023